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Supporting our customers is a primary focus of our company: We know your business relies on Real Evolution to work around the clock that's why we we've made sure you have access to prompt and effective problem resolution 24/7.

When Real Evolution started out as a company, one of the primary difficulties we found both agents and managers had with other software systems was the low quality of end-user support that was provided post-sale. With that in mind we've developed a comprehensive support package in conjunction with our support partners to make sure we've covered all the bases:

Comprehensive online support and training system

We've built a help system that works like you do - it includes a variety of helpful features:

• FAQ's: Frequently Asked Questions guide that covers the most common questions about your Real Evolution product;
• Knowledge Base: Full product manual that provides comprehensive information about your Real Evolution product in a user-friendly HTML format;
• Visual Guides: Manuals / Frequently Asked Questions are in many cases accompanied by step-by-step screenshot action-guides.

Our online help section is updated regularly with helpful new content and guides on how to work with new product features. Access to online help comes with every software purchase at no cost.

For information on our online training facilities - see the training section.

Login to access Real Evolution online help.

14/7 access to live-chat support

Have a quick question that you'd rather not call us about? Use our 14/7 (8am - 10pm AEST) support chat, accessible via online help to get an instant response to your query from our online support team. Chat support is free.

Telephone support

Our support desk is staffed by highly-trained technicians with oversight by the Real Evolution development team. Our telephone support desk can provide assistance over the phone or securely access your system remotely to resolve support issues as they arise. Telephone support may attract charges at notified rates*.

Next business-day onsite support facility

For the really complex issues, we provide a next-day onsite support facility. Onsite support will attract service charges at notified rates*.

You will not be charged for support given online or via telephone if support is required to remedy an intrinsic development defect in a Real Evolution product during your subscription period.